Gemma Norman

Gemma Norman is a partner at Lighthouse NINE in Toronto who heads the firm’s Organizational Design practice and co-leads the area of Change Management. She also collaborates closely with colleagues in Leadership Development.Removing barriers that limit success. This overriding purpose animates Gemma’s work as an organizational effectiveness consultant in sectors including Government, Telco, IT, Financial Services, Utilities, Manufacturing, Retail, and Engineering Services. During her career, Gemma has worked with organizations such as British Gas, CLYDEUNION, Fujitsu, IBM, Sobeys and Virgin.Gemma empowers clients to enhance organizational efficiency and make real change happen: from bridging departmental silos, to creating new post-merger leadership structures, to re-engineering HR processes that put the right people with the right skillsets in the right jobs. Gemma is a skilled facilitator and trainer, adept at leading teams through change to achieve substantial breakthroughs in performance. Her talent is working hands-on with team members as they master new skills, gain new insights and explore fresh ways of relating that become part of the group’s DNA.At Lighthouse NINE, Gemma’s clients benefit from an incredible breadth of consultant knowledge, great humor and a warm demeanor. Every Lighthouse NINE partner is a subject matter expert, committed to pooling their ideas, insights and talents with their colleagues in order to create the solution that best fits the unique needs of each client.
4
Jul

Role Clarity: What is it, and Why is it Important?

In every team, each role plays a vital part, and every member brings a unique contribution to the table. A clear understanding of these roles is the key to inspiring greater engagement, improved performance, and overall thriving in the workplace.

It helps everyone understand the importance and value others bring, facilitates collaboration toward organizational goals and ensures that contributions are recognized. This clarity helps build a culture of accountability and trust, making remote interactions smoother and more effective. It ultimately drives better performance and engagement.

3
Jul

5 Misconceptions About Flexible Working

How to navigate the work/life balance trend With many organizations trying to attract and retain young talent remote work is on the rise, in fact over the next 7 years millennials will comprise three-quarters of the global workforce (Catalyst.org 2017) with Gen Z hot on its heels.  Despite the allure of freelance or consulting roles the recent Deloitte Millennial Survey

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7
Aug

It’s Time to Change the Conversation on Equality and Diversity

While in recent decades there have been huge strides towards creating gender equality in terms of education, health and workforce participation, the gap in annual earnings between men and women has barely budged over the last two decades.  For too long the discussion on the role of women in business was seen as a philanthropic issue often with leadership development

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18
May

The Generation Game

We all know the generational stereotypes, the Veterans (born before 1945) are fossilized with their command and control style, the Baby Boomers (46-64) are narcissistic and place huge importance on loyalty, Gen X (65-80) are slackers with their work life balance mantra and the Millennials (80-2000) tend to come off the worst of all as the most entitled generation, the

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29
Feb

Leading Real Change…

The demands of the marketplace and the pace of change in organizations is accelerating at an astounding rate. If you are working, you can really see it and feel this. Much has been written about change management yet since 1995, research has repeatedly shown that 50-70% of change initiatives fail. Business leaders are struggling to affect real change. Change is

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