Change Management

Business literacy is a five-step process that connects individual effort to organizational strategy. It’s how businesses can achieve transformation and mobilize an overwhelming force (your full organization) against their strategy to win key business results.

At its core, business literacy is communication.

First, in educating members on key facts related to a strategy so they can discover new perspectives and collaboration (often through large visuals, like posters).

Second in the dialogue that happens when everyone sits down, informed, and on the same page to discuss how their department, team and individual efforts can work together in a single direction.

Today, as baby boomers enter retirement age, over $2 trillion in business assets are at stake as most small business owners plan to exit their business over the next decade. In their survey, the Canadian Federation of Independent Business found that only 9% of business owners have a formal business succession plan. Small businesses are the heart of any economy;

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Over the past weeks, I have spoken to several clients within different industries, and everyone seems to be experiencing the same thing: massive change, high stress, and not enough time. Added to the work challenge: worry about potential school strikes, waves of flu-like symptoms in the house and the natural stress of family holiday gatherings, things truly seem overwhelming in

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My family has taken to making a hot breakfast in the morning.  This is brand new for us.  Eggs for breakfast was not part of our regular run to school, sprint to the office, morning routine.  Each morning we get to decide what we are going to make, once we break the eggs.  It can be quite interesting what my

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Transition monitoring teams are nothing new.  William Bridges spoke of them in his book Managing Transitions and Jeannie Duck, author of The Change Monster, also highlighted the value these teams can bring.  So why don’t more companies use these highly effective and engaging teams to assist in their organization transformations? I believe there are two reasons at play.  Some individuals

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One of the key components of Digital Transformations is how to use technology as a means to better understand the customer and improve the end-to-end experience. In a recent webinar, Brendan Witcher, Principal Analyst at Forrester Research shared some startling facts about how companies are defining and executing against their digital strategies. He shared that although 48% of firms have

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I recently had a client comment that the most valuable role their leader played during a change in their organization was “patiently listening to me, not correcting or defending, just listening to me as I worked to come to terms with the change”.  The employee was able to move forward as a result of the effective listening skills demonstrated by

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In my consulting work I am often involved in creating organizational change, and then directly confronted by the challenges surfaced as I coach managers and executives through the transition. Over time, I have concluded that there are five key actions people need to consciously perform in order to manage significant change. If followed, these will vastly improve your chances of

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So you think you want a culture of accountability? Well that’s great! There is a significant amount of evidence that organizations with accountable people have higher engagement and performance; simply Google “link between accountability and performance” and you will have over 100,000 articles to validate this point. But let’s assume your “gut” instinct is already there, and the promise of

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