Christi Scarrow

22
Jul

Myths of Virtual Communication

“Can you hear me now?” seems to be the rally cry of every meeting in 2020.   The need for virtual communication took us by storm when COVID-19 forced us into isolation.  We were locked in our homes, reliant on technology like never before.  The pace of change was staggering and the learning curve was massive. The request for virtual options

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28
Apr

Making Good Decisions In a Crisis

Evaluating the Impact Before the Decision As the lockdown continues, I realize that never before has there been a better time to evaluate the effectiveness of complex decision making.  It is human nature to evaluate the impact of our decisions based on the result of that decision or a series of decisions instead of the process of decision making.  Annie

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16
Apr

Making Good Decisions in a Crisis

Considering Alternative Perspectives My passion has always been about helping others make better decisions.  I train on it, I consult on it, I speak on it.  I believe that if we make better decisions, we can create a better world.  Never has there been a better time to consider our decisions, or the impact of those decisions, than now.  I

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2
Apr

Technology Burnout?

If you are like me, trapped in your house, trying to work, you are getting inundated with offers to learn about new digital tools.  As I was finalizing the content for our upcoming webinar, I realized the challenges many of us are facing.  We have been suddenly thrust into a world where we must RELY on digital technology to get

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9
Mar

Is Your Gut Leading You Down the Right Path?

Years of experience need to count for something, right?  But is your instinct on what decisions to make regarding the path forward for your business really sending you in the right direction?  By Nature, Humans are Poor Decision-Makers  At a basic level, we process information very quickly and seek out only the information required to validate our thinking.  In the

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20
Feb

Contributing to the FCPC HR Insights Forum

I had the opportunity last week to speak at the (FCPC) HR Insights forum, a great action-packed forum for HR leaders.   For me, it felt like two worlds being brought together.  Most of my career has been with the sales side of the food and consumer industry and I continue to work with clients in that space, but my exposure

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24
Apr

Are You Sick of Big Data Yet?

I have to admit that I am starting to get there, and technically I get paid for helping clients make sense of their big data so I really need to stay engaged in it. What I have seen is a feeling of being overwhelmed by too much data, by the massive project planning and data collection involved in gathering it

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2
Mar

Digital Transformation Starts With Cultural Transformation

One of the key components of Digital Transformations is how to use technology as a means to better understand the customer and improve the end-to-end experience. In a recent webinar, Brendan Witcher, Principal Analyst at Forrester Research shared some startling facts about how companies are defining and executing against their digital strategies. He shared that although 48% of firms have

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29
Nov

Diagnosing Organizational Effectiveness

Has it ever happened that you put a new structure in place, or add new resources only to find that the same problem continues to surface? Perhaps the issue wasn’t the structure, but instead one of strategy. Or perhaps you have the right structure but with the wrong rewards? At Lighthouse Nine, we work with companies who are constantly trying

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17
Oct

Culture Change: The Messy Process of Measuring the Unmeasurable

Your corporate culture is the collective pattern of values, behaviours, and the unwritten rules of your organization.  It is how your organization truly operates and it is critical to your success. There has been a lot of literature over the years focused on helping companies define or harness their corporate culture but have we determined how to truly measure, and

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