Christi Scarrow

Christi Scarrow serves as Managing Partner at Lighthouse NINE Group and leads the firm’s Insights & Organizational Accountability practice. She also supports clients in the areas of Strategy, Sales & Supply Chain Effectiveness, Leadership Development and High Performing Teams. She draws on over 20 years of leadership experience in market research, business analytics, and sales.Christi works with organizations to help them create a culture of accountability and insight-based decision making. Her work and her book, Truth Warriors, helps individuals, teams and organizations to understand how they currently make decisions in order to build systems, processes and individual action plans to close the gaps between their current and desired state.For Christi, analytics is a means to achieving the desired change for clients, and she excels at turning multiple sources of information into meaningful, clear recommendations. She is a skilled facilitator, both in person and virtually. She works with retailers, manufacturers and professional services in both the corporate and not-for-profit sector.Christi and her Lighthouse NINE colleagues understand the importance of providing client-focused solutions. Christi achieves this by developing an in-depth fact driven understanding of the unique challenges and priorities of each client. She is known for being an innovative problem solver with a drive for action that achieves lasting results.
7
Jun

Workplace Accountability; Organizational Systems That Enable Accountability

How does your organization approach accountability? What systems are in place to support a positive accountability culture?

You may have an accountability mindset and are developing the skills to hold others accountable, but without the right organizational systems, you won’t be successful in creating a culture of accountability.

23
May

Workplace Accountability: Developing the Skills to Hold Others Accountable

I conducted a survey in 2023, which revealed that although 93% of workers expect to be held accountable, 66% agreed that they find it difficult to hold others accountable. In a Benchmark survey, almost 1/4 of CEOs listed accountability as their biggest weakness.

So, if you are struggling to hold others accountable, you are not alone.  

Thankfully, accountability is a skill we can develop. It’s also a mindset and organizational system.

9
May

Workplace Accountability: Creating an Accountability Mindset

The four strategies I share in this post will be the beginning of thinking about accountability differently.
Instead of being a ‘bad word’, it will be something your teams will want to embrace.  A mindset where accountability, compassion and respect go hand in hand.

22
Jul

The 5 Myths of Virtual Communication

“Can you hear me now?” seems to be the rally cry of every meeting in 2020.   The need for virtual communication took us by storm when COVID-19 forced us into isolation.  We were locked in our homes, reliant on technology like never before.  The pace of change was staggering and the learning curve was massive. The request for virtual options

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28
Apr

Making Good Decisions In a Crisis

Evaluating the Impact Before the Decision As the lockdown continues, I realize that never before has there been a better time to evaluate the effectiveness of complex decision making.  It is human nature to evaluate the impact of our decisions based on the result of that decision or a series of decisions instead of the process of decision making.  Annie

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16
Apr

Making Good Decisions in a Crisis

Considering Alternative Perspectives My passion has always been about helping others make better decisions.  I train on it, I consult on it, I speak on it.  I believe that if we make better decisions, we can create a better world.  Never has there been a better time to consider our decisions, or the impact of those decisions, than now.  I

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2
Apr

Technology Burnout?

If you are like me, trapped in your house, trying to work, you are getting inundated with offers to learn about new digital tools.  As I was finalizing the content for our upcoming webinar, I realized the challenges many of us are facing.  We have been suddenly thrust into a world where we must RELY on digital technology to get

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9
Mar

Is Your Gut Leading You Down the Right Path?

Years of experience need to count for something, right?  But is your instinct on what decisions to make regarding the path forward for your business really sending you in the right direction?  By Nature, Humans are Poor Decision-Makers  At a basic level, we process information very quickly and seek out only the information required to validate our thinking.  In the

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20
Feb

Contributing to the FCPC HR Insights Forum

I had the opportunity last week to speak at the (FCPC) HR Insights forum, a great action-packed forum for HR leaders.   For me, it felt like two worlds being brought together.  Most of my career has been with the sales side of the food and consumer industry and I continue to work with clients in that space, but my exposure

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