Christi Scarrow

2
Mar

Digital Transformation Starts With Cultural Transformation

One of the key components of Digital Transformations is how to use technology as a means to better understand the customer and improve the end-to-end experience. In a recent webinar, Brendan Witcher, Principal Analyst at Forrester Research shared some startling facts about how companies are defining and executing against their digital strategies. He shared that although 48% of firms have

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29
Nov

Diagnosing Organizational Effectiveness

Has it ever happened that you put a new structure in place, or add new resources only to find that the same problem continues to surface? Perhaps the issue wasn’t the structure, but instead one of strategy. Or perhaps you have the right structure but with the wrong rewards? At Lighthouse Nine, we work with companies who are constantly trying

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17
Oct

Culture Change: The Messy Process of Measuring the Unmeasurable

Your corporate culture is the collective pattern of values, behaviours, and the unwritten rules of your organization.  It is how your organization truly operates and it is critical to your success. There has been a lot of literature over the years focused on helping companies define or harness their corporate culture but have we determined how to truly measure, and

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23
Jan

The Big Data Dilemma

Do you feel buried in too many reports, enslaved by dashboards and lost in the red, yellow and green of scorecards?  Do you feel like your company has the data you need but just doesn’t quite know what to do with it?  If you are feeling overwhelmed by ‘big data’, you are not alone.  In a recent MIT research study

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1
Dec

Can You Teach Analytical Thinking?

I have been asked this question many times in my career and I have never been able to answer it with absolute certainty – until now! Analytical thinking is both a process AND a mindset. Can we shape how we think about things? Of course, we can. Can we adopt processes to enhance the way we do things? Of course, we

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