Gemma Norman


Gemma Norman is a partner at Lighthouse NINE in Toronto who heads the firm’s Organizational Design practice and co-leads the area of Change Management. She also collaborates closely with colleagues in Leadership Development.

Removing barriers that limit success. This overriding purpose animates Gemma’s work as an organizational effectiveness consultant in sectors including Government, Telco, IT, Financial Services, Utilities, Manufacturing, Retail, and Engineering Services. During her career, Gemma has worked with organizations such as British Gas, CLYDEUNION, Fujitsu, IBM, Sobeys and Virgin.

Gemma empowers clients to enhance organizational efficiency and make real change happen: from bridging departmental silos, to creating new post-merger leadership structures, to re-engineering HR processes that put the right people with the right skillsets in the right jobs. Gemma is a skilled facilitator and trainer, adept at leading teams through change to achieve substantial breakthroughs in performance. Her talent is working hands-on with team members as they master new skills, gain new insights and explore fresh ways of relating that become part of the group’s DNA.

At Lighthouse NINE, Gemma’s clients benefit from an incredible breadth of consultant knowledge, great humor and a warm demeanor. Every Lighthouse NINE partner is a subject matter expert, committed to pooling their ideas, insights and talents with their colleagues in order to create the solution that best fits the unique needs of each client.


Behavioural Coaching Institute, International Coaching Council
Certified Master Coach

Nomadic International Business Psychology
Certified Online Trainer

University of the West of Scotland
Postgraduate Quality Management, 2005

Glasgow Caledonian University
BA Honours, Business Studies , 2003

University of Abertay
HND European Business Management and Languages, 2000

Professional Associations

Workplace Mental Health Leadership 
Queens University, 2020

FIRO B and Firo Business
Psychometrics Canada

IC Agile Certified Professional
Agile Coaching (ICP-ACC)

LAB Profile Consultant/Trainer
Success Strategies Inc., 2009

Six / Lean Sigma Green Belt
Trinity Horne, 2007

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